We recommend booking at least 72 hours in advance to guarantee availability, especially for services in major hubs like Beijing, Shanghai, Dubai, or London. However, we understand plans change, and we do our best to accommodate last-minute urgent requests.

Your service is only confirmed once you receive a final written confirmation (via email or system order) AND full payment has been verified. Unpaid orders are not considered confirmed.

Absolutely. Many of our users are executive assistants or travel agents booking for others. Simply provide the passenger’s details (name, flight number, and contact info) during the booking process, and we will handle the rest.

·Cancel > 12 hours before service: Free cancellation or one-time free rescheduling. (Note: If you reschedule more than once, a 20% fee applies) .
·Cancel < 12 hours or No-show: Non-refundable.
·Reasoning: Resources and permits are locked in advance and cannot be revoked last minute.

·Airport & Chauffeur Services: Based on the Local Time of the airport or city where the service takes place.
·China Tours: Based on the local time of the destination.
·Please ensure you provide accurate flight numbers and times to avoid service failure.

·For Arrivals: Our greeter will meet you at the airbridge (right as you step off the plane) or at the designated quarantine/immigration entrance, holding a nameboard with your name or company logo.
·For Departures: We usually meet you at the curbside of the departure terminal or a designated meeting point inside the terminal hall.
·Note: Specific meeting points will be detailed in your confirmation email.

Don’t worry. Our dispatch team monitors all flights in real-time. If your flight is delayed or lands early, we adjust the greeter’s schedule automatically. You do not need to notify us unless your flight number changes entirely.

Yes, porter service is generally included or can be added to your package. Our staff will assist with luggage from the baggage claim carousel to your vehicle (for arrivals) or from the vehicle to the check-in counter (for departures).

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and wire transfers. For Chinese clients, we also support Alipay and WeChat Pay.