Effective Date: January 1, 2026

At iFly Legend, we provide high-end virtual service vouchers and digital booking confirmations. This policy outlines how and when you will receive your service credentials after a successful booking.

5.1 Digital Delivery Method

Confirmation Email: Upon successful payment, a preliminary booking summary will be sent to your registered email address immediately.

Official Service Voucher: A formal Service Voucher (including greeter details, meeting points, and chauffeur contact info) will be issued via Email or WhatsApp once the resources are secured.

Instant Messaging: For urgent or last-minute bookings, we may deliver service details directly via WhatsApp or WeChat to ensure real-time access.

5.2 Delivery Timeline

Airport VIP & Chauffeur Services: Final service details (such as the specific name and phone number of your greeter or driver) are typically delivered 24 hours prior to the scheduled service time.

Custom Tours & Private Aviation: Detailed itineraries and flight manifests will be delivered according to the timeline specified in your individual service contract.

Urgent Orders: For bookings made within 24 hours of service, delivery will be prioritized and completed as soon as the local team confirms the availability.

5.3 Client Responsibility for Receipt

Information Accuracy: It is the client’s responsibility to provide a valid email address and a reachable mobile number.

Check Spam/Junk Folders: If you do not receive your confirmation within the expected timeframe, please check your spam folder or contact our 24/7 concierge team immediately.

No-Show Disclaimer: Failure to receive or read the delivered service details due to incorrect contact information provided by the client does not qualify for a refund.

5.4 Proof of Service
The digital confirmation or voucher serves as your "Proof of Service." You may be required to present a digital or printed copy of this voucher, along with your passport, to the iFly Legend representative at the airport or meeting point.